Mental Health Training for Supporting Colleagues in Crisis

In the moments when a colleague is struggling with their mental health and in crisis, knowing what to do can make all the difference to how they are supported.

Approach Calmly and Without Pressure

Initial contact – approach slowly, speak quietly and move to a quieter location if possible. Don’t crowd them and refrain from asking questions. Simple acknowledgement of their distress i.e. “I can see you’re having a difficult time – I’m here” will open up discussion with them.

Listen Without Trying to Fix

Do refrain from trying to ‘fix’ the problem or telling your colleague that everything will be OK. Continue to maintain eye contact and nod to show that you are listening. Reflect back what you have heard from your colleague (e.g. ‘It sounds like you are feeling overwhelmed by…’) to demonstrate that you are present and able to support them.

Know When to Escalate

If someone is talking about harming themselves or others, is experiencing a mental health crisis, or needs immediate help, contact the person’s mental health lead or call 999.

Keep the Situation Safe

Remove any hazards from the area as long as you don’t draw attention to yourself and then stay with the person until someone qualified comes to take over.

Follow Up Afterwards

Even after the crisis has passed, it is worth checking in with the colleague a day or so later and thanking them for talking. Remember to record the incident using your workplace’s standard form and include a summary of what happened, who was involved and what you did to support them.

If you want Mental Health Training Courses Plymouth, www.tidaltraining.co.uk/mental-health-training-courses/plymouth/ is a good place to start.

Preparation is better than instinct when someone really needs you.