When to use the flight attendant call button

Flight attendants are there to help you, with the call button alerting them that you have a request; however, many people find it unclear as to whether there are rules about when to use this button.

What exactly is the flight attendant call button?

Wireless call buttons from companies such as www.dinggly.com/products/wireless-call-buttons are used in a variety of industries to ensure staff can always be contacted. On planes, a call button can generally be found next to the overhead light and will signal to the flight crew that you need attention; otherwise, you would have to walk the length of the plane to find them in the galley.

When is it appropriate to use the call button?

You can always press the call button when there is an emergency, such as a medical crisis. What is less clear is when it is appropriate to alert the flight attendants to non-urgent needs, such as requesting a drink. It is usually easier to use the flight button when you are in first or business class, as you are paying extra for a more personalised service, or if you are next to the window and it is impossible to climb over your neighbour to reach the aisle; however, unless it is specified otherwise, any passenger should be able to make use of the call button.

When should the call button be avoided?

The time when you should avoid using the call button is when the fasten seat belt sign is on because the plane is taking off or landing or experiencing severe turbulence. During these periods, cabin safety is a priority and even flight attendants must remain in their seats.

Some airlines, particularly in the US, will specify that the call button is only for emergencies, in which case you may wish to avoid using it at all and approach the galley instead.

Broadly speaking, you can use the call button in emergencies or to request service when the fasten seatbelt sign is not on, but some airlines will have their own rules.