If you run a business there are some important policies that you need to ensure that you have. These include health and safety, pay policy, sickness policy and a complaints policy. The latter is often one that people forget about and think they can just handle on the occasions that a complaint comes in. It is, however, always best to have a complaints policy and procedure in place to help protect both the business and the employees.
For example, if an employee made a complaint about colleagues conduct and their line manager did nothing about it and there was no other avenue for them to have their concerns addressed they could legitimately work with a Constructive Dismissal Claim company like Employmentlawfriend.co.uk as you would have been negligent in your protecting that employee from potential harassment and discrimination.
By having a complaints policy in place the route to bring concerns to the attention of management would be clear. This would enable employees to report issues to their line managers in the first instances and then higher up the management chain if nothing was done to rectify the problem.
In some cases, it might be appropriate to have a separate named individual who will deal with any complaints and this might be someone who works in an HR capacity. This way you can ensure that all complaints are taken seriously, logged correctly and actioned where necessary.